Refund Policy
REFUND & RETURNS POLICY
Your right to cancel
If you are based in the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. We extend this to 30 days as part of our goodwill guarantee.
Important exception — hygiene sealed goods
This product is a food supplement supplied in a sealed container for health and hygiene reasons. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right to cancel does not apply to sealed goods which are not suitable for return once unsealed.
This means: once the seal is broken, the product cannot be returned or refunded. Please make sure you have read the ingredients and the important information on this page before opening your bottle.
What we accept
We will issue a full refund for products returned within 30 days of delivery, provided they are:
- unopened, with the original seal fully intact
- in their original packaging, undamaged
- accompanied by proof of purchase
Return shipping
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
Our returns address is located in France and will be provided to you by email once your return has been approved. Please do not send any item back before contacting us — returns sent without prior approval cannot be processed or refunded.
We recommend using a tracked service. Until we receive the parcel, the item remains your responsibility, and we cannot refund a return that does not reach us.
Faulty, damaged or incorrect items
This is separate from the above and your rights are not affected by the seal exception.
If your item arrives damaged, faulty, incorrect, or past its expiry date, contact us within 30 days with your order number and a photograph. We will replace it or refund you in full, including delivery costs, and you will not be asked to pay for return shipping.
How to request a refund
Contact us through the contact form on our website with your order number and the reason for your return. We will reply with confirmation and the returns address if your request is approved.
Refund processing
Once your return has been received and inspected, your refund will be issued to your original payment method within 5–7 working days. Your bank or card provider may take additional time to display it.
Original delivery charges are not refunded, except where the item was faulty, damaged or incorrect.
Your statutory rights
Nothing in this policy affects your legal rights under the Consumer Rights Act 2015. If a product is not as described, not of satisfactory quality, or not fit for purpose, you are entitled to a remedy regardless of the conditions set out above.